Shipping & Delivery
We are proud to offer international shipping services that currently operate in over 60 countries worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
We ship in USA, Canada, Australia, New Zealand, Europe, Brasil, Israel, Pakistan, Qatar, Saudi Arabia, Singapore, South Korea and UAE.
We provide free shipping to the USA only.
All the other countries will pay a flat shipping fee of $3.99.
What about customs?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 7-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
If you have not received your order within the time frame listed above, then please allow at least 2 weeks prior to contacting us to check on the status of your shipping.
Do you provide tracking information?
Yes, you will receive an Email once your order ships that contain your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Thank you for shopping with us!